IN OUTER ORBIT TECHNOLOGIES

We do things differently; we do things passionately and with fervor. We believe that the BPO industry is not exclusively about “outsourcing”. However, it represents a continual growth process by acquiring new customers, retaining old ones, and providing service excellence – a winning formula that pays rich dividends.

  • Inbound call center services

    Customer service is probably the most well-known function of an inbound call center. With that being said, we can do more than that, including generating revenue with cross-sells and upsells

  • Outbound call center services

    At our outbound call centers, sales reps primarily make calls to reach and attract prospective customers. We also use our outbound call centers services to conduct market research

  • Lead generation

    The process of capturing and simulating interest in a service or product for the purpose of developing leads. This includes a strategy using a particular media source and an offer to create inbound leads

  • Chat Support

    Chat support is a common method of customer service or support that offers assistance to customers through the use of a messaging app or online chatbot. Delivered by live agents or through artificial intelligence (AI)

WHAT IS BUSINESS PROCESS OUTSOURCING?

Business Process Outsourcing (BPO) is the process of letting out business activities. It involves the outsourcing of specific business functions to a competent third-party service provider. The term was originally associated with manufacturing firms that outsourced segments of their supply chain

TYPES OF BPO OPERATIONS WE SERVE

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    Inbound Customer Service
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    Outbound Customer Service
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    Outbound Tele Sales
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    Chat Support

Find out more

Solutions

COMPREHENSIVE BUSINESS SERVICES INCLUDE

  • Network

    Cloud services are network dependent, which is why Outer Orbit network management and monitoring services have become critical to IT.

  • Service desk

    Outer Orbit 24/7 support is about maximising service efficiency, resolving problems and driving continuous service improvement.

  • Infrastructure

    Outer Orbit ensures your IT infrastructure is always optimised to support the stable and highly available services organisations demand.

  • Endpoint management

    Client and server endpoints are managed as one estate, ensuring security and stability while maximising uptime and employee productivity.

  • Applications

    Outer Orbit supports Software as well as on-premise deployments, ensuring applications are always optimised for the best possible user experience.

  • Managed services plus

    Outer Orbit provides advanced management tools to clients who want to take their IT Service Management to a higher level.

INDUSTRIES WE SERVE

WE WORK WITH GLOBAL BRANDS

Our vertical solutions expertise allows your business to streamline workflow, and increase productivity. No matter the business, Outer Orbit has you covered with industry compliant solutions, customized to your company’s specific needs.

Mr. KumarSwamy

Being back with Outer Orbit just gives me peace of mind knowing that my technology is functioning seamlessly behind the scenes without it interfering with and disrupting our day-to-day operations.

Mr. KumarSwamy
Mrs. Garewal

Very late in the day, I received a request from our director to obtain a quote for software and laptops. We needed them by noon the next day. But Er. Amit was able to get those to us first thing in the morning.

Mrs. Garewal
Why choose us

6 REASONS TO PARTNER WITH OUTER ORBIT

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    Quick response

    We can log in to your PC or server remotely and resolve many issues immediately without the wait for a technician to travel to your location.

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    Experienced

    In more than 30 years of IT outsourcing, we have gained experience in a wide spectrum of technologies, industries, and application types.

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    No geek speak

    You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening so you understand.

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    Business savvy

    We design, evaluate and justify technology solutions from a thorough understanding of the business benefit for your company.

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    One Stop Shop

    We handle all aspects of your IT infrastructure including hardware, software management and any other related technology needs.

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    100% Satisfaction Guarantee

    We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.