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Path: /home2/outerorb/public_html/industries/technology.php
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Permissions: 0666
<?php
include '../inc/config.php';
$page_title = "Technology BPO Services India | IT & SaaS Process Outsourcing | Outer Orbit Technologies";
$page_description = "Outer Orbit Technologies provides BPO and support services for technology companies - technical helpdesk, customer success, data operations and back-office support for IT and SaaS firms across India.";
include '../inc/head.php';
?>
<body>
<?php include '../inc/header.php'; ?>
<style>
/* ── page reset ──────────────────────────────────────────── */
body { overflow-x: hidden; }
/* ── HERO ────────────────────────────────────────────────── */
.bfsi-hero {
position: relative;
min-height: 420px;
display: flex;
align-items: center;
background: linear-gradient(135deg, rgba(4,25,65,0.93) 0%, rgba(7,51,103,0.78) 60%, rgba(5,90,160,0.6) 100%),
url('<?php echo $base_url; ?>assets/images/banner.jpg') center/cover no-repeat;
padding: 72px 0 90px;
}
.bfsi-hero::after {
content: '';
position: absolute;
bottom: 0; left: 0; right: 0;
height: 60px;
background: #fff;
clip-path: ellipse(60% 100% at 50% 100%);
}
.bfsi-hero-eyebrow {
display: inline-flex;
align-items: center;
gap: 8px;
padding: 6px 16px;
border-radius: 999px;
background: rgba(255,255,255,0.12);
border: 1px solid rgba(255,255,255,0.25);
color: #c8dff8;
font-size: 12px;
font-weight: 700;
letter-spacing: .08em;
text-transform: uppercase;
margin-bottom: 20px;
}
.bfsi-hero h1 {
font-size: clamp(30px, 4.5vw, 52px);
line-height: 1.15;
color: #fff;
margin-bottom: 18px;
font-weight: 800;
}
.bfsi-hero .hero-disc {
font-size: 18px;
line-height: 1.8;
color: rgba(255,255,255,0.82);
max-width: 640px;
margin-bottom: 30px;
}
.bfsi-hero-chips { display: flex; flex-wrap: wrap; gap: 10px; }
.bfsi-hero-chips span {
padding: 8px 16px;
border: 1px solid rgba(255,255,255,0.28);
border-radius: 999px;
background: rgba(255,255,255,0.09);
color: #fff;
font-size: 13px;
font-weight: 600;
backdrop-filter: blur(4px);
}
/* ── FLOATING STAT STRIP ─────────────────────────────────── */
.bfsi-stat-strip {
position: relative;
z-index: 10;
margin-top: -44px;
margin-bottom: 60px;
}
.bfsi-stat-strip-inner {
background: #073367;
border-radius: 20px;
padding: 28px 32px;
display: grid;
grid-template-columns: repeat(4, 1fr);
gap: 0;
box-shadow: 0 24px 60px rgba(7,51,103,0.28);
}
.bfsi-stat { text-align: center; padding: 0 20px; position: relative; }
.bfsi-stat + .bfsi-stat::before {
content: '';
position: absolute;
left: 0; top: 10%; bottom: 10%;
width: 1px;
background: rgba(255,255,255,0.15);
}
.bfsi-stat .num { font-size: 36px; font-weight: 800; color: #fff; line-height: 1; margin-bottom: 6px; }
.bfsi-stat .num span { color: #57a8f5; }
.bfsi-stat .label { font-size: 13px; color: rgba(255,255,255,0.65); line-height: 1.4; }
/* ── MAIN LAYOUT ─────────────────────────────────────────── */
.bfsi-main-section { padding: 60px 0 80px; background: #fff; }
.bfsi-content-block { margin-bottom: 52px; }
.bfsi-sidebar-wrap { position: sticky; top: 90px; display: flex; flex-direction: column; gap: 24px; }
/* ── INTRO BLOCK (single column) ─────────────────────────── */
.bfsi-intro-block {
display: flex; flex-direction: column; margin-bottom: 52px;
border-radius: 16px; overflow: hidden; box-shadow: 0 20px 50px rgba(7,51,103,0.12);
}
.bfsi-intro-photo { height: 300px; overflow: hidden; }
.bfsi-intro-photo img { width: 100%; height: 100%; object-fit: cover; display: block; }
.bfsi-intro-content {
background: #f8fbff; padding: 32px 28px;
display: flex; flex-direction: column; border-top: 5px solid #073367;
}
.bfsi-intro-content .eyebrow {
display: inline-block; font-size: 11px; font-weight: 800;
letter-spacing: .1em; text-transform: uppercase; color: #057aef; margin-bottom: 12px;
}
.bfsi-intro-content h2 { font-size: clamp(18px, 2vw, 24px); line-height: 1.3; color: #0c1f3d; margin-bottom: 12px; }
.bfsi-intro-content p { font-size: 14px; line-height: 1.8; color: #44546a; margin-bottom: 16px; }
.bfsi-intro-checks { list-style: none; padding: 0; margin: 0 0 20px; }
.bfsi-intro-checks li {
display: flex; align-items: flex-start; gap: 10px; padding: 8px 0;
border-bottom: 1px solid #dce9f6; font-size: 13px; color: #2c3e5a; line-height: 1.6;
}
.bfsi-intro-checks li:last-child { border-bottom: 0; }
.bfsi-intro-checks li i { color: #057aef; margin-top: 2px; flex-shrink: 0; }
.bfsi-intro-cta { display: flex; flex-wrap: wrap; gap: 10px; }
/* ── CAPABILITIES GRID ───────────────────────────────────── */
.bfsi-caps-header { margin-bottom: 24px; }
.bfsi-caps-header .pre-label {
display: inline-block; font-size: 11px; font-weight: 800;
letter-spacing: .1em; text-transform: uppercase; color: #057aef; margin-bottom: 8px;
}
.bfsi-caps-header h2 { font-size: clamp(22px, 2.5vw, 32px); color: #0c1f3d; margin: 0; }
.bfsi-caps-grid { display: grid; grid-template-columns: repeat(2, 1fr); gap: 22px; }
.bfsi-cap-card {
background: #fff; border: 1px solid #dce9f8; border-radius: 20px; padding: 32px 28px;
position: relative; overflow: hidden; transition: box-shadow .25s, transform .25s;
}
.bfsi-cap-card:hover { box-shadow: 0 22px 50px rgba(7,51,103,0.11); transform: translateY(-4px); }
.bfsi-cap-card::before {
content: ''; position: absolute; top: 0; left: 0; right: 0;
height: 4px; background: linear-gradient(90deg, #073367, #057aef);
}
.bfsi-cap-icon {
width: 52px; height: 52px; border-radius: 14px; background: #eef5ff;
display: flex; align-items: center; justify-content: center; margin-bottom: 18px;
}
.bfsi-cap-icon img { width: 26px; height: 26px; }
.bfsi-cap-card h4 { font-size: 18px; font-weight: 700; color: #0c1f3d; margin-bottom: 10px; }
.bfsi-cap-card p { font-size: 14px; line-height: 1.75; color: #5b6b7f; margin: 0; }
/* ── WHY OOT BOX ─────────────────────────────────────────── */
.bfsi-why-box {
background: linear-gradient(135deg, #041941 0%, #073367 55%, #0b5cab 100%);
border-radius: 24px; padding: 40px 36px; margin-bottom: 52px;
position: relative; overflow: hidden;
}
.bfsi-why-box::before {
content: 'IT';
position: absolute; right: -10px; top: 50%; transform: translateY(-50%);
font-size: 140px; font-weight: 900; color: rgba(255,255,255,0.04);
line-height: 1; pointer-events: none; user-select: none;
}
.bfsi-why-box h2 { font-size: clamp(20px, 2.2vw, 28px); color: #fff; line-height: 1.25; margin-bottom: 12px; }
.bfsi-why-box > p { font-size: 14px; color: rgba(255,255,255,0.75); line-height: 1.8; margin-bottom: 22px; }
.bfsi-why-points { display: flex; flex-direction: column; gap: 12px; margin-bottom: 26px; }
.bfsi-why-point {
display: flex; align-items: flex-start; gap: 14px; padding: 14px 16px;
border-radius: 12px; background: rgba(255,255,255,0.07); border: 1px solid rgba(255,255,255,0.1);
}
.bfsi-why-point-icon {
flex-shrink: 0; width: 36px; height: 36px; border-radius: 10px;
background: rgba(255,255,255,0.12); display: flex; align-items: center;
justify-content: center; color: #57a8f5; font-size: 15px;
}
.bfsi-why-point-text h5 { color: #fff; font-size: 14px; font-weight: 700; margin-bottom: 3px; }
.bfsi-why-point-text p { color: rgba(255,255,255,0.65); font-size: 13px; line-height: 1.55; margin: 0; }
.bfsi-cta-btn {
display: inline-flex; align-items: center; gap: 8px; padding: 12px 22px;
border-radius: 999px; background: #fff; color: #073367;
font-size: 14px; font-weight: 700; text-decoration: none; transition: background .2s, color .2s;
}
.bfsi-cta-btn:hover { background: #057aef; color: #fff; }
/* ── PROCESS TIMELINE ────────────────────────────────────── */
.bfsi-timeline { display: grid; grid-template-columns: 1fr 44px 1fr; gap: 0; align-items: start; }
.bfsi-timeline-step {
background: #fff; border: 1px solid #dce9f8; border-radius: 18px;
padding: 24px 20px; box-shadow: 0 8px 24px rgba(7,51,103,0.07);
}
.bfsi-timeline-step .step-num { display: flex; align-items: center; gap: 10px; margin-bottom: 14px; }
.bfsi-timeline-step .step-num span {
width: 34px; height: 34px; border-radius: 10px;
background: linear-gradient(135deg, #073367, #057aef); color: #fff;
font-size: 13px; font-weight: 800; display: flex; align-items: center;
justify-content: center; flex-shrink: 0;
}
.bfsi-timeline-step .step-num h4 { font-size: 14px; font-weight: 700; color: #0c1f3d; margin: 0; }
.bfsi-timeline-step img { width: 100%; border-radius: 10px; height: 120px; object-fit: cover; margin-bottom: 14px; }
.bfsi-timeline-step ul { list-style: none; padding: 0; margin: 0; }
.bfsi-timeline-step ul li {
padding: 7px 0; border-bottom: 1px dashed #dce9f8; font-size: 13px;
color: #44546a; line-height: 1.55; display: flex; align-items: flex-start; gap: 8px;
}
.bfsi-timeline-step ul li:last-child { border-bottom: 0; }
.bfsi-timeline-step ul li::before { content: '→'; color: #057aef; font-weight: 700; flex-shrink: 0; }
.bfsi-timeline-connector { display: flex; align-items: center; justify-content: center; padding-top: 48px; }
.bfsi-timeline-connector::before {
content: ''; display: block; width: 100%; height: 3px;
background: linear-gradient(90deg, #073367, #057aef); border-radius: 999px;
}
/* ── SERVICES CHIPS ──────────────────────────────────────── */
.bfsi-service-chips { display: flex; flex-wrap: wrap; gap: 10px; }
.bfsi-service-chips a {
display: flex; align-items: center; gap: 7px; padding: 10px 18px;
border-radius: 999px; border: 2px solid #dce9f8; background: #fff;
color: #073367; font-size: 14px; font-weight: 700;
text-decoration: none; transition: all .22s;
}
.bfsi-service-chips a:hover { background: #073367; color: #fff; border-color: #073367; }
.bfsi-service-chips a i { font-size: 13px; }
/* ── FAQ ─────────────────────────────────────────────────── */
.bfsi-faq-accord .accordion-item {
border-radius: 12px !important; border: 1px solid #dce9f8 !important;
overflow: hidden; background: #fff; box-shadow: 0 4px 16px rgba(7,51,103,0.05); margin-bottom: 12px;
}
.bfsi-faq-accord .accordion-button {
padding: 18px 20px; font-size: 15px; font-weight: 700;
line-height: 1.5; background: #fff; color: #0c1f3d;
}
.bfsi-faq-accord .accordion-button:not(.collapsed) { background: #073367; color: #fff; box-shadow: none; }
.bfsi-faq-accord .accordion-button:not(.collapsed)::after { filter: brightness(10); }
.bfsi-faq-accord .accordion-body { padding: 16px 20px 20px; font-size: 14px; line-height: 1.8; color: #44546a; }
/* ── FULL-WIDTH SECTIONS ──────────────────────────────────── */
.bfsi-fw-section { padding: 64px 0; }
.bfsi-fw-header { margin-bottom: 36px; }
.bfsi-fw-header .pre-label {
display: inline-block; font-size: 11px; font-weight: 800;
letter-spacing: .1em; text-transform: uppercase; color: #057aef; margin-bottom: 8px;
}
.bfsi-fw-header h2 { font-size: clamp(24px, 3vw, 36px); color: #0c1f3d; margin: 0; }
.bfsi-process-bg { background: #f5f9ff; }
.bfsi-services-bg { background: #fff; }
.bfsi-faq-bg { background: #f5f9ff; }
.bfsi-faq-2col { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
/* ── RESPONSIVE ──────────────────────────────────────────── */
@media (max-width: 1199px) {
.bfsi-timeline { grid-template-columns: 1fr; }
.bfsi-timeline-connector { display: none; }
.bfsi-sidebar-wrap { position: static; }
}
@media (max-width: 767px) {
.bfsi-hero { padding: 54px 0 80px; min-height: auto; }
.bfsi-stat-strip-inner { grid-template-columns: 1fr 1fr; gap: 18px; }
.bfsi-stat + .bfsi-stat::before { display: none; }
.bfsi-caps-grid { grid-template-columns: 1fr; }
.bfsi-intro-content { padding: 24px 20px; }
.bfsi-why-box { padding: 28px 20px; margin-bottom: 36px; }
.bfsi-fw-section { padding: 44px 0; }
.bfsi-faq-2col { grid-template-columns: 1fr; }
}
</style>
<!-- ══ HERO ══════════════════════════════════════════════════════ -->
<section class="bfsi-hero">
<div class="container" style="position:relative;z-index:2;">
<div class="row justify-content-center">
<div class="col-xl-9 col-lg-11 text-center">
<div class="bfsi-hero-eyebrow">
<i class="fa-solid fa-microchip"></i>
Scalable BPO services for tech & SaaS companies
</div>
<h1>Technology & SaaS BPO<br>Support Services</h1>
<p class="hero-disc mx-auto">Product-trained support teams for software companies, SaaS businesses and IT service providers — built around knowledge, speed and global scalability.</p>
<div class="bfsi-hero-chips justify-content-center">
<span><i class="fa-solid fa-headset"></i> L1 / L2 Technical Helpdesk</span>
<span><i class="fa-solid fa-users-gear"></i> Customer Success Ops</span>
<span><i class="fa-solid fa-code"></i> API & Developer Support</span>
<span><i class="fa-solid fa-rotate"></i> Subscription Management</span>
</div>
</div>
</div>
</div>
</section>
<!-- ══ FLOATING STAT STRIP ════════════════════════════════════════ -->
<div class="container">
<div class="bfsi-stat-strip">
<div class="bfsi-stat-strip-inner">
<div class="bfsi-stat">
<div class="num">96<span>%</span></div>
<div class="label">Avg CSAT score</div>
</div>
<div class="bfsi-stat">
<div class="num">38<span>%</span></div>
<div class="label">Support cost reduction</div>
</div>
<div class="bfsi-stat">
<div class="num">4<span>wk</span></div>
<div class="label">Product onboarding</div>
</div>
<div class="bfsi-stat">
<div class="num">94<span>%</span></div>
<div class="label">L1 first-call resolution</div>
</div>
</div>
</div>
</div>
<!-- ══ MAIN CONTENT + SIDEBAR ════════════════════════════════════ -->
<div class="bfsi-main-section">
<div class="container">
<div class="row g-5">
<!-- ── LEFT COLUMN ─────────────────────────────────── -->
<div class="col-xl-8 col-12">
<!-- Intro: image top, content below -->
<div class="bfsi-intro-block">
<div class="bfsi-intro-photo">
<img src="../assets/images/service/04.webp" alt="Technology BPO Services - Outer Orbit Technologies">
</div>
<div class="bfsi-intro-content">
<span class="eyebrow">Product-trained support at scale</span>
<h2>Technology BPO services for scalable support & customer success</h2>
<p>Technology companies have unique support requirements: technically trained agents, fast resolution at scale and deep product knowledge. Outer Orbit Technologies delivers BPO services purpose-built for software companies, SaaS businesses, IT service providers and developer-tools companies — covering customer success operations, L1/L2 helpdesk, product onboarding and back-office data operations.</p>
<ul class="bfsi-intro-checks">
<li><i class="fa-solid fa-circle-check"></i> Agents certified on your product — not generalists working across unrelated products</li>
<li><i class="fa-solid fa-circle-check"></i> ITSM integration with Jira, ServiceNow, Freshservice and Zendesk</li>
<li><i class="fa-solid fa-circle-check"></i> 24/7/365 coverage with follow-the-sun model for global SaaS products</li>
</ul>
<div class="bfsi-intro-cta">
<a href="../contact.php" class="rts-btn btn-primary">Talk to us</a>
<a href="../services/customer-support.php" class="rts-btn btn-primary" style="background:#fff;color:#073367;border:2px solid #dce9f8;">View related service</a>
</div>
</div>
</div>
<!-- Core Capabilities -->
<div class="bfsi-content-block">
<div class="bfsi-caps-header">
<span class="pre-label">What we handle</span>
<h2>Core technology capabilities</h2>
</div>
<div class="bfsi-caps-grid">
<div class="bfsi-cap-card">
<div class="bfsi-cap-icon"><img src="../assets/images/service/05.svg" alt="Technical Helpdesk"></div>
<h4>L1 / L2 Technical Helpdesk</h4>
<p>Tiered helpdesk with 94% FCR on L1 and sub-4-hour resolution for L2 escalations. SLA-driven severity classification and automated escalation paths.</p>
</div>
<div class="bfsi-cap-card">
<div class="bfsi-cap-icon"><img src="../assets/images/service/06.svg" alt="Customer Success Operations"></div>
<h4>Customer Success Operations</h4>
<p>Onboarding support, proactive health score monitoring, renewal outreach and expansion conversations to reduce churn and grow account value.</p>
</div>
<div class="bfsi-cap-card">
<div class="bfsi-cap-icon"><img src="../assets/images/service/07.svg" alt="API Developer Support"></div>
<h4>API & Developer Support</h4>
<p>API documentation queries, integration troubleshooting, webhook debugging, SDK setup questions and REST/GraphQL error diagnosis at L2 level.</p>
</div>
<div class="bfsi-cap-card">
<div class="bfsi-cap-icon"><img src="../assets/images/service/08.svg" alt="Subscription Management"></div>
<h4>Subscription Management</h4>
<p>Plan changes, renewals, billing queries, payment failure resolution, chargeback management and subscription reactivation — all with CRM/billing integration.</p>
</div>
</div>
</div>
<!-- Why OOT dark box -->
<div class="bfsi-why-box">
<h2>Why technology teams trust Outer Orbit Technologies</h2>
<p>Tech support outsourcing only works when agents genuinely know your product. Our structured 4-week product onboarding, KB certification programme and direct engineering escalation integration means our agents represent your product expertly — improving CSAT, reducing escalations and lowering total support cost.</p>
<div class="bfsi-why-points">
<div class="bfsi-why-point">
<div class="bfsi-why-point-icon"><i class="fa-solid fa-graduation-cap"></i></div>
<div class="bfsi-why-point-text">
<h5>Structured 4-week product onboarding</h5>
<p>Product deep-dive, sandbox testing, KB certification exam (85% pass mark) and a shadow period before independent support starts.</p>
</div>
</div>
<div class="bfsi-why-point">
<div class="bfsi-why-point-icon"><i class="fa-solid fa-plug"></i></div>
<div class="bfsi-why-point-text">
<h5>ITSM platform integration</h5>
<p>Native integration with Jira, ServiceNow, Freshservice and Zendesk — your existing workflow, no platform migration required.</p>
</div>
</div>
<div class="bfsi-why-point">
<div class="bfsi-why-point-icon"><i class="fa-solid fa-book-open"></i></div>
<div class="bfsi-why-point-text">
<h5>Dedicated KB manager on every account</h5>
<p>Monthly engineering briefings trigger KB updates and staged recertification after major feature releases keep agents current.</p>
</div>
</div>
<div class="bfsi-why-point">
<div class="bfsi-why-point-icon"><i class="fa-solid fa-globe"></i></div>
<div class="bfsi-why-point-text">
<h5>24/7 global coverage from Ranchi</h5>
<p>Three-shift operations covering Americas, APAC and EMEA business hours — follow-the-sun model for global SaaS products.</p>
</div>
</div>
</div>
<a href="../contact.php" class="bfsi-cta-btn">Start a conversation <i class="fa-solid fa-arrow-right"></i></a>
</div>
</div><!-- /col-xl-8 -->
<!-- ── SIDEBAR ──────────────────────────────────────── -->
<div class="col-xl-4 col-12">
<div class="bfsi-sidebar-wrap">
<div class="rts-single-wized Categories service">
<div class="wized-header"><h5 class="title">Industries</h5></div>
<div class="wized-body">
<ul class="single-categories">
<li><a href="<?php echo $base_url; ?>industries/bfsi.php">BFSI <i class="far fa-long-arrow-right"></i></a></li>
<li><a href="<?php echo $base_url; ?>industries/healthcare.php">Healthcare <i class="far fa-long-arrow-right"></i></a></li>
<li><a href="<?php echo $base_url; ?>industries/technology.php">Technology <i class="far fa-long-arrow-right"></i></a></li>
<li><a href="<?php echo $base_url; ?>industries/retail.php">Retail <i class="far fa-long-arrow-right"></i></a></li>
<li><a href="<?php echo $base_url; ?>industries/telecom.php">Telecom <i class="far fa-long-arrow-right"></i></a></li>
<li><a href="<?php echo $base_url; ?>industries/travel-hospitality.php">Travel & Hospitality <i class="far fa-long-arrow-right"></i></a></li>
<li><a href="<?php echo $base_url; ?>industries/utilities-energy.php">Utilities & Energy <i class="far fa-long-arrow-right"></i></a></li>
<li><a href="<?php echo $base_url; ?>industries/government-public-sector.php">Government & Public Sector <i class="far fa-long-arrow-right"></i></a></li>
</ul>
</div>
</div>
<div class="rts-single-wized download service">
<div class="wized-header"><h5 class="title">Download</h5></div>
<div class="wized-body">
<div class="single-download-area">
<img src="../assets/images/service/icon/01.svg" alt="Technology Solutions Guide">
<div class="mid"><h6 class="title">Technology Solutions Guide</h6><span>Download</span></div>
<a class="rts-btn btn-primary" href="#"><i class="fal fa-arrow-right"></i></a>
</div>
<div class="single-download-area">
<img src="../assets/images/service/icon/02.svg" alt="Innovation Report">
<div class="mid"><h6 class="title">Innovation Report</h6><span>Download</span></div>
<a class="rts-btn btn-primary" href="#"><i class="fal fa-arrow-right"></i></a>
</div>
</div>
</div>
<?php include '../inc/quote-form-sidebar.php'; ?>
</div>
</div><!-- /col-xl-4 -->
</div><!-- /row -->
</div><!-- /container -->
</div><!-- /bfsi-main-section -->
<!-- ══ PROCESS - FULL WIDTH ═══════════════════════════════════════ -->
<section class="bfsi-fw-section bfsi-process-bg">
<div class="container">
<div class="bfsi-fw-header">
<span class="pre-label">How we launch</span>
<h2>Our implementation process</h2>
</div>
<div class="bfsi-timeline">
<div class="bfsi-timeline-step">
<div class="step-num"><span>01</span><h4>Product onboarding</h4></div>
<img src="../assets/images/service/12.webp" alt="Product onboarding">
<ul>
<li>4-week product deep-dive training</li>
<li>Knowledge base build and agent KB certification</li>
<li>ITSM integration and ticket category setup</li>
<li>Shadow period before independent support start</li>
</ul>
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<div class="step-num"><span>02</span><h4>Tech support operations</h4></div>
<img src="../assets/images/service/13.webp" alt="Tech Support Operations">
<ul>
<li>Daily L1/L2 queue management</li>
<li>Engineering escalation liaison and tracking</li>
<li>Weekly FCR, CSAT and MTTR reporting</li>
<li>Monthly KB updates and agent recertification</li>
</ul>
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How do you onboard agents on complex technical products?
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Structured 4-week onboarding: Week 1 — product overview and core use-cases. Week 2 — hands-on sandbox testing and common issue playbooks. Week 3 — knowledge base certification exam (minimum 85% pass mark required). Week 4 — shadowing of client's current support team before independent takeover.
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Can you support developer or API-related questions?
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Yes, our L2 technical agents handle API documentation queries, integration troubleshooting, webhook debugging, common SDK setup questions and REST/GraphQL error diagnosis. Deep engineering-level issues are escalated to your development team with full context captured.
</div>
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Yes, we handle subscription plan changes (upgrades, downgrades), contract renewals, billing queries, payment failure resolution, chargeback management and subscription reactivation campaigns. All handled with your CRM/billing platform integration.
</div>
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What is your approach to keeping agents current on product updates?
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Monthly product briefing sessions with your team, automated KB update workflow triggered by release notes, staged agent recertification after major feature releases, and a dedicated KB manager who owns knowledge currency across the team.
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Can you provide 24/7 support coverage for a global SaaS product?
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Yes, we operate 24/7/365 across three shifts. For global products we recommend a follow-the-sun model with dedicated timezone-aligned shifts. We can cover Americas, APAC and EMEA business hours from our Ranchi operations centre.
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