We provide end-to-end BPO and contact centre solutions including customer support (voice, chat, email), back-office processing, RPO and recruitment services, survey & lead generation, finance & accounting outsourcing, AI-driven digital marketing, and bespoke automation solutions.

Use the contact form, email us at info@outerorbittech.in or call the number listed on our contact page. We start with a short discovery call and can provide a tailored proposal or a pilot engagement depending on your needs.

We offer flexible pricing including fixed-price projects, per-seat or per‑agent models, time-and-materials and outcome-based pricing. The best model depends on the service type and your business objectives.

Data security is a priority. We use access controls, encryption where appropriate, secure hosting, and staff training. We sign NDAs and enter data processing agreements with clients. See our Privacy Policy for full details.

Standard response times are defined in service agreements and SLAs. Typical support responses are within one business hour for critical issues and within one business day for non-critical enquiries. We can tailor SLAs to meet your operational needs.

Yes. We provide support in multiple languages depending on staffing and client requirements. Tell us your language needs during discovery and we will include them in the proposal.

Contract lengths vary. We offer short-term pilots, month-to-month arrangements for some services and standard 12–24 month agreements for full-scale outsourcing engagements. Terms are negotiable depending on scope and investment.

Onboarding is a phased process: discovery, knowledge transfer, pilot/run-in, optimisation and full handover. We provide a single point of contact and a project plan to minimise business disruption.

Yes. We routinely sign NDAs and will include confidentiality and data protection obligations in our contracts to safeguard client information.

For support, use the channels listed in your contract or contact our support desk. If an issue requires escalation, your account manager will coordinate an expedited response and provide regular updates until resolution.

We have experience across BFSI, healthcare, retail, technology, telecom, travel & hospitality, utilities and government—tailoring processes and compliance controls to industry requirements.

If you can’t find the answer here, please reach out via our contact page or email info@outerorbittech.in. We’ll respond promptly and add useful questions to this page.

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Frequently Asked Questions

01. What services do you offer?

02. How do I request a quote or proposal?

03. What pricing models do you support?

04. How do you protect client data and privacy?

05. What service levels and response times can I expect?

06. Do you offer multilingual support?

07. How long is a typical contract term?

08. What does onboarding and transition look like?

09. Do you sign non-disclosure agreements (NDAs)?

10. How do I escalate a support or service issue?

11. Which industries do you support?

12. Still have a question?

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