What dialler modes are available?

Predictive, Power, Progressive and Preview — switchable per campaign from admin dashboard.

How is DNC compliance enforced?

Automatic scrubbing against TRAI DND registry, state DNC lists and internal opt-outs before every dial.

Which CRM systems do you integrate with?

Salesforce, Zoho, HubSpot, Freshdesk, Dynamics, LeadSquared and custom CRMs via API.

What supervisor tools are available?

Live monitoring, whisper coaching, barge-in, call recording archive and real-time campaign metrics.

Can it handle high-volume seasonal campaigns?

Yes — elastic cloud scaling. Additional agent seats provisioned within 24 hours.

Dialer Solutions India | Predictive & Power Dialer BPO

Name: Outer Orbit Technologies
Address: C/O MIMEC Cable, 5th Floor, Plot No. 3/P, Namkum Industrial Area, Ranchi, Jharkhand, 834010, IN
Telephone: +917979771209
Price range: ₹₹

Dialer Solutions - Outer Orbit Technologies

Outbound dialer technology

Dialer technology that maximises agent talk time and keeps you compliant

Manual dialling wastes 70% of agent time on no-answers, busy lines and invalid numbers. Outer Orbit Technologies operates cloud-based predictive and power dialer infrastructure that eliminates dead time — connecting agents only to answered live calls. Our platform supports all dialling modes, integrates with any CRM and enforces DNC compliance automatically.

Predictive, power and progressive modes — switchable per campaign without re-configuration
Automatic DNC list scrubbing before every dial attempt — zero compliance exposure
CRM integration with Salesforce, Zoho, HubSpot, Freshdesk and custom systems

Talk to us View all solutions

What we deliver

Dialer solution capabilities

Predictive Dialer

AI-driven call pacing that predicts agent availability and dials multiple numbers simultaneously — maximising talk time and minimising idle time between calls.

Power & Progressive Dialer

One-to-one dialling modes for compliance-sensitive campaigns. Power dialer dials as soon as an agent is free. Progressive dialer presents contact details before connecting.

DNC & Compliance Management

Automatic scrubbing against National DNC Registry, internal DNC lists and time-zone calling restrictions before every dial — compliance built into the platform.

Real-time Dashboards

Live supervisor dashboards showing agent status, call outcomes, connection rates and campaign performance. Call recording, whisper coaching and barge-in available.

Why outbound teams run on Outer Orbit dialer infrastructure

Outbound campaign productivity is almost entirely determined by dialler quality. Poor dialler technology means agents spend more time waiting than talking. Our cloud platform is purpose-built for high-volume outbound operations — with compliance built in, not added as an afterthought.

Maximised agent talk time

Predictive dialling algorithms keep agents connected to live calls 85%+ of their shift — versus 30-40% with manual or basic auto-dialers.

DNC compliance guaranteed

Every dial is scrubbed against National DNC, state DNC and internal opt-out lists automatically. Time-zone restrictions enforce calling hour compliance by region.

Multi-mode flexibility

Switch between predictive, power and progressive modes per campaign from the admin dashboard — no technical changes required between campaign types.

Supervisor control tools

Live monitoring, call whisper coaching, barge-in, call recording with searchable archive and real-time quality scoring — full supervisor capability built in.

Start a conversation

Our Solutions

Download

Solution Brochure

Download

Case Studies

Download

Get a Free Quote

We respond within 2 business hours

Full Name *

Phone Number *

Business Email *

Service Required

Message (optional)

Or call: +917979771209

Common questions

Frequently asked questions

Predictive (AI-paced, multiple simultaneous dials), Power (one dial per available agent), Progressive (agent reviews contact before dialling) and Preview (agent initiates dial). Mode is switchable per campaign from the admin dashboard without technical intervention. Most outbound sales campaigns run on predictive; financial services and regulated campaigns typically use power or progressive for compliance.

Every number is scrubbed against the TRAI National Do Not Disturb (DND) registry, state DNC lists and your internal opt-out database before each dial attempt. The system enforces time-zone calling restrictions automatically — no calls are placed outside permitted calling hours for each number's registered geography.

Salesforce, Zoho CRM, HubSpot, Freshdesk, Freshsales, Microsoft Dynamics, LeadSquared, custom-built CRMs via REST API and legacy systems via screen-pop integration. Call outcomes, recordings and agent notes sync back to the CRM in real time.

Real-time agent status board, live call listening, call whisper coaching (supervisor speaks to agent without customer hearing), barge-in (supervisor joins live call), call recording with full archive search, and real-time campaign metrics including connection rate, abandon rate, conversion rate and agent-level performance.

Yes. Our cloud-based infrastructure scales elastically for seasonal peaks. Additional agent seats and dialler capacity can be provisioned within 24 hours. Campaign-level controls allow you to ramp dial rates up or down in real time based on agent availability and target connect rate.

Dialer Solutions

Dialer technology that maximises agent talk time and keeps you compliant