Healthcare BPO Services India | Medical Process Outsourcing

Name: Outer Orbit Technologies
Address: C/O MIMEC Cable, 5th Floor, Plot No. 3/P, Namkum Industrial Area, Ranchi, Jharkhand, 834010, IN
Telephone: +917979771209
Price range: ₹₹

Healthcare BPO Services - Outer Orbit Technologies

Compliant, accurate & patient-focused

Healthcare BPO services for regulated clinical and administrative workflows

Healthcare providers face a dual challenge: delivering outstanding patient care while managing an ever-growing administrative burden. Outer Orbit Technologies provides specialised Healthcare BPO for hospitals, clinics, diagnostic centres, health insurers and healthcare technology startups — reducing administrative load on clinical staff so your team focuses on patients, not paperwork.

Revenue cycle management from eligibility verification through claims and collections
ICD-10/CPT certified coders and HIPAA-trained teams handling patient data
Integration with Practo, HealthPlix, Athenahealth and custom HMS/EMR platforms

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What we handle

Core healthcare capabilities

Revenue Cycle Management

End-to-end RCM from eligibility verification through claims submission, denial management and patient collections.

Patient Scheduling & Support

24/7 patient helpdesk: appointment booking, reminders, query resolution, discharge follow-up and patient satisfaction surveys.

Medical Billing & Coding

ICD-10-CM/PCS, CPT and HCPCS certified coders for accurate inpatient and outpatient billing with near-zero claim rejection rates.

Insurance Claims Processing

Claims submission, follow-up, denial management and appeals handling for faster reimbursements and improved cash flow.

Why healthcare teams trust Outer Orbit Technologies

Healthcare BPO requires more than process outsourcing — it requires partners who understand clinical workflows, regulatory compliance and the sensitivity of patient data. Our healthcare specialists are trained on HIPAA-aligned protocols and integrate directly with your HMS and EMR systems for seamless operations.

HIPAA-aligned training for every team member

All healthcare staff complete annual HIPAA awareness training and sign individual confidentiality agreements and BAAs.

CPC-certified medical coders

ICD-10-CM/PCS and CPT/HCPCS certified coders — team lead holds CPC certification from AAPC with annual renewal.

Direct HMS/EMR integration

Works within your existing Practo, HealthPlix, Athenahealth, Epic, Cerner or custom HMS — no platform migration required.

30% average admin cost reduction

Clients consistently report 30% reduction in administrative operating costs within 6 months of full deployment.

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Common questions

Frequently asked questions

Patient appointment scheduling and reminders, medical transcription, insurance eligibility verification, prior authorisation, claims submission and denial management, medical billing (ICD-10/CPT/HCPCS), patient collections calling and patient query helpdesk support.

Yes, all healthcare BPO staff complete HIPAA awareness training annually and sign individual confidentiality agreements. We sign a Business Associate Agreement (BAA) with clients requiring HIPAA compliance. For Indian healthcare clients, we follow equivalent Indian health data privacy standards.

Practo, HealthPlix, Athenahealth, Epic (read access), Cerner, eClaimStatus and custom HMS platforms via HL7 or API integration. We work within your existing system — no platform migration required.

Yes, we have ICD-10-CM/PCS and CPT/HCPCS certified medical coders. Our coding team lead holds CPC (Certified Professional Coder) certification from AAPC. All coders undergo annual certification renewal.

Role-based access controls, no USB/personal device policy, encrypted workstations, biometric entry to processing areas, encrypted file transfer (SFTP/TLS), full document access audit trails and comprehensive BAA and NDA signed at contract stage.

Healthcare BPO Services
for Hospitals & Clinics

Healthcare BPO services for regulated clinical and administrative workflows