Travel & Hospitality BPO Services India | Tourism Outsourcing

Name: Outer Orbit Technologies
Address: C/O MIMEC Cable, 5th Floor, Plot No. 3/P, Namkum Industrial Area, Ranchi, Jharkhand, 834010, IN
Telephone: +917979771209
Price range: ₹₹

Travel & Hospitality BPO Services - Outer Orbit Technologies

GDS-certified guest operations

Travel & hospitality BPO for hotels, airlines, OTAs and travel companies

The travel and hospitality industry runs on guest experience quality, reservation accuracy and disruption-management capability. Outer Orbit Technologies provides GDS-certified, 24/7/365 BPO services for hotels, airlines, OTAs, travel management companies and cruise operators — delivering exceptional guest service at 30% lower cost than in-house operations.

GDS-certified agents: Amadeus, Galileo, Apollo, Sabre, Worldspan
OTA backend expertise: Booking.com, Agoda, Expedia, MakeMyTrip, Yatra extranets
24/7/365 operations including all public holidays and peak travel seasons

Talk to us View related service

What we handle

Core travel & hospitality capabilities

Reservations & Booking Support

GDS-based reservation management, booking amendments, cancellations, fare rule queries, seat selection and ancillary service upselling.

Guest Service Centre

24/7/365 omnichannel guest support — voice, chat and email — for pre-stay, in-stay and post-stay queries, complaints and feedback management.

Loyalty Program Operations

Member enrolment, points balance queries, tier status management, redemption processing and loyalty programme campaign support.

Travel Disruption Management

Flight delay and cancellation communication, rebooking, refund processing, hotel relocation coordination and empathetic disruption-scenario handling.

Why travel brands choose Outer Orbit Technologies

Travel and hospitality BPO requires partners with GDS certification, disruption-scenario training and the 24/7/365 commitment that the industry demands. Our travel teams are GDS-certified, OTA-experienced and trained on disruption communication protocols that protect your guest relationships when things go wrong.

GDS-certified operations team

Amadeus, Galileo, Apollo, Sabre and Worldspan-certified agents — plus PMS experience with Opera, IDS Fortune, Protel, eZee and Hotelogix.

Disruption communication training

All agents trained on disruption protocols — rebooking priority queues, refund processing, hotel relocation and empathetic communication under pressure.

24/7/365 including public holidays

True 365-day coverage — no service interruptions on national holidays, peak travel seasons or festival periods when guests need you most.

Multilingual domestic & international

English, Hindi, 6 major regional Indian languages plus Arabic and French via specialist partners for international inbound tourism clients.

Start a conversation

Industries

Download

Travel & Hospitality Brochure

Download

Travel Case Studies

Download

Get a Free Quote

We respond within 2 business hours

Full Name *

Phone Number *

Business Email *

Service Required

Message (optional)

Or call: +917979771209

Common questions

Frequently asked questions

Amadeus, Galileo, Apollo, Sabre and Worldspan for airline and travel agency reservations. For hotels, agents are trained on Opera, IDS Fortune, Protel, eZee Absolute and Hotelogix PMS platforms.

All agents complete disruption communication training covering delay and cancellation scenarios, rebooking priority queuing, refund processing timelines, hotel relocation coordination and empathetic communication techniques for distressed travellers.

Yes, we have experience with the extranet portals of Booking.com, Agoda, Expedia, MakeMyTrip and Yatra — including rate and inventory updates, booking modification processing, review response management and finance reconciliation.

Yes, we support English, Hindi and 6 major regional Indian languages for domestic guests. For international inbound tourism operations, we also support Arabic and French via specialist language partners.

We begin capacity planning 4–6 weeks before known peak seasons (summer holidays, Diwali, December). Standard surge reserve of 25% additional capacity can be activated within 24 hours. For emergency events, a 4-hour mobilisation protocol brings additional teams online rapidly.

Travel & Hospitality BPO
Services for Guest Operations

Travel & hospitality BPO for hotels, airlines, OTAs and travel companies