Working: 9.30am - 6.30pm
Working: 9.30am - 6.30pm
From a vision in Jharkhand to transforming customer experiences globally — this is the Outer Orbit Technologies story.
Founded in Ranchi, Jharkhand, Outer Orbit Technologies (OOT) is redefining what's possible in the BPO industry. We're not just another contact center—we're a technology-driven, people-first organization committed to delivering world-class customer experiences while creating meaningful employment opportunities in India's heartland.
With operations spanning Ranchi, Kolkata, and Bengaluru, and an upcoming AI Data Center in Jamshedpur, we combine the cost advantages of Tier-2 cities with enterprise-grade infrastructure and global service standards.
Seat Capacity
Locations
From humble beginnings to ambitious horizons
Outer Orbit Technologies was founded in Ranchi with a bold vision: to prove that world-class BPO operations can thrive outside India's metro cities. Started with a 50-seat contact center serving domestic clients.
Scaled operations to 200+ seats in Ranchi. Launched on-demand contact centers in Kolkata and Bengaluru. Achieved ISO 9001 and ISO 27001 certifications. Expanded service offerings to include technical support, back-office processing, and RPO services.
Launched AI-driven digital marketing and KPO services. Partnered with leading CCaaS platforms (Genesys, Five9, Amazon Connect). Won "Emerging BPO of the Year" award. Reached 500+ seat capacity across all locations.
Jamshedpur AI Data Center launching Q2 2026 with 50+ GPU clusters and 10 PB storage. Targeting 1,000+ seats by 2027. Expanding to international markets with dedicated offshore teams. Building India's most advanced AI-powered BPO infrastructure.
End-to-end BPO and technology services tailored to your business needs
Inbound/outbound voice, chat, email, social media support across industries with 24/7 availability
Data entry, document processing, finance & accounting, claims processing, and administrative support
End-to-end recruitment process outsourcing with sourcing, screening, interviews, and onboarding
Predictive targeting, marketing automation, campaign management, and performance analytics
Market research, data analysis, business intelligence, financial modeling, and content services
CCaaS, omnichannel platforms, AI data center (coming 2026), automation, and custom integrations
Our Tier-2/3 city operations deliver 30-40% cost savings compared to metro BPOs while maintaining ISO-certified quality standards and enterprise-grade infrastructure.
PCI DSS Level 1, HIPAA compliant, ISO 27001 certified, SOC 2 audited. 24/7 security operations center with zero data breach record since inception.
On-demand capacity scaling from 10 to 500+ seats. Flex staffing for seasonal campaigns. Multiple locations for business continuity and load balancing.
Sentiment analysis, predictive routing, intelligent automation, real-time QA monitoring, and performance analytics. Future-ready with our upcoming AI Data Center.
Access to highly educated, motivated workforce from premier institutions (IIT Dhanbad, NIT Jamshedpur, BIT Mesra) with 18% attrition vs. 35% industry average.
Dedicated account managers, transparent reporting, quarterly business reviews, and collaborative improvement programs. Your success is our success.
We deliver measurable outsourcing solutions that drive customer success and growth.
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