What We Offer Our Services

Our Services

shape shape shape
12+
Service Lines
24/7
Always-On Delivery
60%
Cost Reduction
99%
Client Retention Rate
What we deliver

Comprehensive BPO services,
built around your business

From 24/7 customer support and AI-powered digital marketing to back-office processing and specialist KPO — Outer Orbit Technologies provides the full range of outsourcing services that growing businesses need. Every engagement is staffed by domain-trained teams, measured against agreed SLAs and scaled on demand.

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Customer Support Services

Deliver exceptional customer experiences with our 24/7 multilingual support solutions across phone, chat, and email channels.

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Customer Support Services
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AI-Driven Digital Marketing

Accelerate your business growth with intelligent lead generation, targeted campaigns, and data-driven marketing strategies.

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AI-Driven Digital Marketing
IT Support
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IT Support

Resolve technical issues efficiently with our expert IT helpdesk services, troubleshooting, and product support solutions.

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Back Office Processing
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Back Office Processing

Streamline operations with our data entry, document management, and administrative support services for maximum efficiency.

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Full Portfolio

More Services We Offer

Beyond our core offerings, we deliver a comprehensive range of specialised services tailored to every business need.

Chat & Email Support
Chat & Email Support

Multi-channel engagement via live chat and email — fast, consistent, and available around the clock.

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Customer Experience Outsourcing
Customer Experience Outsourcing

End-to-end CX management that builds loyalty, reduces churn, and consistently exceeds customer expectations.

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Data Entry & Management
Data Entry & Management

Accurate, high-speed data entry, cleansing, and management services across all formats and business systems.

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eBook & Typesetting
eBook & Typesetting

Professional ePub conversion, layout design, and typesetting for publishers, authors, and content teams worldwide.

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Finance & Accounting Outsourcing
Finance & Accounting Outsourcing

Complete F&A outsourcing including AP/AR, payroll processing, bookkeeping, and financial reporting.

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KPO Services
KPO Services

Knowledge Process Outsourcing for research, analytics, legal support, and domain-specific expertise-driven workflows.

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RPO & Recruitment
RPO & Recruitment

End-to-end Recruitment Process Outsourcing to source, screen, and onboard top talent faster and more cost-effectively.

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Survey & Lead Generation
Survey & Lead Generation

Targeted survey campaigns and qualified lead generation pipelines that drive measurable sales growth.

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Our Process

How We Deliver Excellence in 3 Simple Steps

process
01
Understanding Your Needs

We analyze your business objectives, challenges, and requirements to create a customized BPO strategy.

process
02
Strategic Implementation

Our experts develop and deploy tailored solutions using advanced technology and proven methodologies.

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03
Continuous Optimization

We monitor performance metrics, gather insights, and continuously refine processes for superior results.

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FAQ

Frequently Asked Questions

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We provide comprehensive BPO solutions including customer support, technical assistance, AI-driven digital marketing, back-office processing, data entry, finance & accounting outsourcing, KPO services, RPO services, and omnichannel contact center solutions. Each service is customized to meet your specific business needs.

Outsourcing with us reduces operational costs by up to 60%, allows you to focus on core business activities, provides access to specialized expertise and advanced technology, scales operations flexibly based on demand, and delivers 24/7 service capabilities across multiple time zones.

We serve diverse industries including BFSI (Banking, Financial Services & Insurance), Healthcare, Retail & E-commerce, Technology & Software, Telecommunications, Travel & Hospitality, Government & Public Sector, and Utilities & Energy. Our industry-specific expertise ensures tailored solutions for each sector.

We implement industry-leading security protocols including ISO 27001 certification, GDPR and HIPAA compliance, encrypted data transmission, secure infrastructure, regular security audits, strict access controls, and comprehensive employee training. Your data security is our top priority.

We combine cutting-edge AI technology with human expertise, offer flexible and scalable solutions, maintain transparent communication, deliver measurable results with detailed analytics, provide dedicated account management, and have a proven track record across multiple industries. Our client-first approach ensures your success is our success.

Trusted by 50+ Global & Indian Brands

IndiaMart
LiveKeeping
FutureTech
InfoAssured
L&T
Bajaj Finserv
Client Feedback

What Our Clients Say

We engaged Outer Orbit Technologies for our B2B client acquisition campaign and the results were beyond expectations. Their outbound team demonstrated a deep understanding of IndiaMART's supplier onboarding journey — they consistently delivered qualified leads, and within six months we saw our active paid client base grow by 40%. The professionalism and structured reporting they brought to the table made it feel like a seamless extension of our own sales organisation.


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Manoj Masand

Sr. VP – Sales & Revenue  ·  IndiaMART InterMESH Ltd.

As a fast-growing SaaS company, we needed a B2B sales partner who could articulate the value of LiveKeeping to small and medium businesses — not just pitch, but genuinely educate. Outer Orbit Technologies did exactly that. Their team ran targeted outbound campaigns, conducted personalised product demos, and handled SMB onboarding end-to-end. We scaled our active business base by 35% in under a year. Their commitment to quality conversations over volume made all the difference.


RK

Ritesh Kothari

CEO & Founder  ·  LiveKeeping Technologies Pvt. Ltd.

Scaling seller onboarding across India requires a partner who understands both process rigour and the nuances of working with first-time online sellers. Outer Orbit Technologies rose to that challenge. Their trained agents handled inbound and outbound seller outreach, account activation support, and catalogue assistance with consistency and empathy. The improvement in first-60-day seller activation rates was measurable and significant. We are proud to have them as part of our marketplace growth engine.


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Amit Nanda

VP – Marketplace  ·  Amazon India (Amazon Seller Services Pvt. Ltd.)

We brought Outer Orbit Technologies on board to run a targeted survey lead generation programme for our US market expansion. The challenge was reaching the right decision-makers and converting survey responses into actionable sales opportunities. Their team delivered 500+ qualified leads with a 25% conversion to active sales pipeline — numbers that genuinely moved the needle for us. Their ability to manage a high-volume, quality-first programme across time zones impressed our entire commercial team.


JM

Jose Martinez

Director of Business Operations  ·  Future Tech LLC

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