Working: 9.30am - 6.30pm
Working: 9.30am - 6.30pm
Transform every customer touchpoint into a loyalty driver — with structured CX operations that improve NPS, reduce churn and deliver measurable ROI.
Customer experience is no longer just a support function — it is a growth lever. Outer Orbit Technologies designs and operates complete CX programmes for businesses across India, with journey mapping, omnichannel delivery, sentiment tracking and proactive retention strategies that deliver measurable NPS improvement and churn reduction.
End-to-end journey audit identifying friction points, drop-off moments and service gaps — with a structured improvement roadmap.
Proactive churn prevention via at-risk customer identification, personalised outreach and win-back calling campaigns.
Structured survey programmes, response analysis and closed-loop feedback resolution to continuously improve satisfaction scores.
Consistent CX delivered across voice, chat, email, WhatsApp and social — with unified reporting and cross-channel continuity.
CX strategy without execution is just a document. We design and run the complete CX operation — from agent training and journey mapping to sentiment analytics and retention campaigns — delivering measurable improvement within 12 weeks of engagement.
Average +34-point NPS improvement within 12 weeks through structured agent quality, fast resolution and closed-loop feedback.
Predictive churn models identify at-risk customers before they leave — enabling retention outreach that cuts churn by 18% on average.
Monthly NPS, CSAT and CES dashboards with sentiment analysis and verbatim categorisation to surface product and process insights.
The combination of churn reduction, upsell conversion and cost efficiency delivers an average 3.5x return on CX outsourcing investment.
Trusted by 50+ Global & Indian Brands
We deliver measurable outsourcing solutions that drive customer success and growth.
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