Telecom BPO Services India | Telecommunications Outsourcing

Name: Outer Orbit Technologies
Address: C/O MIMEC Cable, 5th Floor, Plot No. 3/P, Namkum Industrial Area, Ranchi, Jharkhand, 834010, IN
Telephone: +917979771209
Price range: ₹₹

Telecom BPO Services - Outer Orbit Technologies

TRAI-compliant telecom operations

Subscriber operations BPO for telecom operators, ISPs and cable companies

India's telecom sector has over 1.2 billion subscribers and subscriber operations complexity grows with every plan change, outage event and regulatory update. Outer Orbit Technologies provides BPO services for telecom operators, ISPs and cable companies — giving you compliant, platform-integrated operations at a cost that beats in-house by up to 35%.

TRAI Consumer Protection Regulations and DoT Sanchar Saathi SOP alignment
BSS/OSS billing platform integration: BSCS, Amdocs, Comverse, Oracle BRM, Ericsson
Outage event surge activation in under 30 minutes — 50x volume handled

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What we handle

Core telecom capabilities

Subscriber Customer Care

24/7 inbound subscriber care — plan queries, SIM management, MNP porting, plan changes and multi-channel support via voice, chat and email.

Technical & Network Support

L1/L2 technical helpdesk, network outage communication, device configuration support and structured escalation to NOC/field teams.

Billing & Collections

Billing dispute resolution, invoice query handling, payment follow-up, collections calling and BSS platform-integrated billing support operations.

Retention & Acquisition

Blended inbound-outbound model for subscriber retention, plan upgrades, win-back calling and new subscriber acquisition campaigns.

Why telecom operators choose Outer Orbit Technologies

Telecom BPO requires partners with deep regulatory knowledge, platform integration experience and the operational agility to manage outage-driven volume spikes. Our telecom teams are TRAI-trained, BSS/OSS-integrated and built for both steady-state operations and surge events.

TRAI complaint handling compliance

All agents trained on TRAI Consumer Protection Regulations and DoT Sanchar Saathi requirements — complaint timelines, escalation routes and documentation.

BSS/OSS billing platform integration

Integrated with BSCS, Amdocs, Comverse, Oracle BRM, Ericsson and Salesforce CRM — your billing platform, our trained teams.

Outage surge capacity in 30 minutes

Activation protocols activate reserve capacity within 30 minutes of an outage alert — we've handled 50x normal volume during major network events.

Multilingual for all Indian states

Subscriber support across all Indian states in regional languages — covering every major telecom circle with native-language agents.

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Common questions

Frequently asked questions

Inbound subscriber care, billing dispute resolution, technical L1/L2 helpdesk, SIM management, MNP porting, plan change processing, outbound retention calling and new subscriber acquisition campaigns.

All agents are trained on the TRAI Consumer Protection Regulations, complaint registration timelines and DoT Sanchar Saathi framework. We maintain complaint documentation and follow escalation routes to the Telecom Ombudsman where required.

Yes, our surge activation protocol brings reserve capacity online within 30 minutes of an outage alert notification. We have handled 50x normal contact volume during major network events using IVR-first routing and rapid team mobilisation.

BSCS, Amdocs, Comverse, Oracle BRM, Ericsson billing platforms and CRM integration with Salesforce, Zoho CRM and HubSpot. We can also work within custom billing portals and operator-specific tools.

We operate blended teams that handle inbound subscriber care during peak hours and switch to outbound retention and acquisition calling during off-peak windows — maximising agent utilisation while maintaining SLA compliance on both workstreams.

Telecom BPO Services for
Subscriber Operations

Subscriber operations BPO for telecom operators, ISPs and cable companies