Working: 9.30am - 6.30pm
Working: 9.30am - 6.30pm
Dedicated agent teams delivering consistent, on-brand support across voice, chat, email and social media — around the clock, every day of the year.
Every interaction is an opportunity to strengthen customer relationships. Our 24/7 dedicated teams handle inbound queries, complaints, order tracking and escalations across all digital and voice channels — with consistent brand voice and measurable CSAT outcomes.
24/7 inbound call handling with average handling time 20% below industry benchmarks and scripted escalation paths for complex issues.
Real-time chat support across website widgets, WhatsApp and messaging platforms with under 45-second first-response time.
Branded email responses with <2hr SLA, full ticketing through Freshdesk, Zendesk and Zoho Desk with weekly resolution reporting.
Public and DM responses on Facebook, Instagram and X — brand-voice consistent, QA-reviewed and escalated within defined SLA.
Building an in-house support team means hiring, training, infrastructure and constant attrition management. Our model delivers a fully trained, dedicated pod that goes live in 3–4 weeks at 40–60% lower cost — without the HR overhead.
Agents work exclusively on your account — ensuring product knowledge depth and consistent brand voice across every interaction.
Works natively within Freshdesk, Zendesk, Zoho Desk and Intercom. No platform change needed — we adapt to your existing stack.
Every interaction scored against CSAT, AHT and FCR benchmarks. QA supervisors audit sampled interactions daily with instant escalation alerts.
Hindi, English and 20+ major regional languages. State-specific agents available for pan-India customer base coverage.
Trusted by 50+ Global & Indian Brands
We deliver measurable outsourcing solutions that drive customer success and growth.
Outer Orbit Technologies - Copyright . All rights reserved.
