Case Study

LiveKeeping B2B Acquisition & Onboarding

How Outer Orbit Technologies expanded LiveKeeping's SMB client base by 35% through a tailored B2B acquisition strategy — personalized demos, smooth onboarding, and measurable satisfaction gains.

Live Streaming B2B Acquisition 35% SMB Growth
35%SMB Client Growth
↑CSATClient Satisfaction
SMBFocus: Small & Medium Biz
2024Project Year
LiveKeeping B2B Project
Business Acquisition
SMB Onboarding

Comprehensive B2B Acquisition for Small & Medium Businesses

LiveKeeping, a platform for live streaming solutions, engaged Outer Orbit Technologies to expand their B2B client base among small and medium-scale businesses. Our team executed a tailored acquisition and onboarding strategy that focused on understanding SMB needs, providing personalized demos, and ensuring smooth integration. This project resulted in a 35% increase in SMB clients and improved client satisfaction scores.

Client:

LiveKeeping

Location:

Bangalore, India

Industry:

Live Streaming

Project Year:

2024

Duration:

8 Months

Results:

35% SMB Growth

Project Overview

Targeting SMBs required a nuanced approach. Our BPO experts conducted market research to identify pain points for small businesses, then used targeted outreach via phone, email, and social media. The onboarding process included personalized training sessions and ongoing support, ensuring clients felt valued and equipped to use the platform effectively.

The success of this project highlights our ability to adapt strategies for specific market segments, delivering measurable growth and long-term partnerships.